These are the 12 steps of Manualism:

Step One:
"We admitted we had a problem that we were powerless to solve."

Step Two:
"We came to believe that a power greater than ourselves could
restore us to sanity. And perhaps we could go home."

Step Three:
"We made a searching and fearless inventory of ourselves."

Check your pockets. Sometimes you put things in there that you
need but you don't remember doing it. Also, don't throw away
any of those little scraps of paper with writing on them.
Go through every manual stopping at the index first, then the
table of contents, and finally flip through the whole thing
while rubbing your fingers together chanting the mantra
"oh the unmentioned things, oh the unmentioned things..."

Step Four:
"We made a decision to turn our will and our lives over
to technical support as it is defined under technical
support on page 1 of the user's manual."

Step Five:
"We admitted to technical support, to ourselves, and to another
human being the exact nature of our wrongs."

* If you are all alone locked up in somebody's office after hours,
you can count yourself as the other human being. By this time
you're probably talking to yourself anyway.

Step Six:
"We were entirely ready to have technical support remove all these
defects and these characters."

Step Seven:
"We humbly asked technical support to remove our shortcommings."

Hopefully we got the technician that knows what is going on.
Sometimes you don't get the right call on the first try.
Just remember: "he's in the details"

Step Eight:
"We made a list of all the persons it had harmed, and became
willing to make amends to them all."

All those users who got shut out before they could save their files,
all the accountants who can't balance now,
all the DP clerks who must re-enter their batches,
I would like to help them out, "but they saw the light."

Step Nine:
"We made direct amends to such people wherever possible, except
when to do so would injure them or others."

Step Ten:
"We continued to take personal inventory and when we were wrong
we promptly admitted it."

Once I thought I brought a philips screw driver, but I was wrong.
Most people have one in a drawer somewhere.

Step Eleven:
"We sought through prayer and meditation to improve our conscious
contact with technical support, if we could understand them,
praying only for knowledge of their will for us and the power
to carry that out."

Step Twelve:
"Having had a spiritual awakening as the result of these steps,
we tried to carry this message to local BBS's and user's groups
and bothered to make notes so we would know what to do next time."